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Saturday, November 28th 2009  

Technical Support Policy

Micro 2000, Inc. prides itself in being one of the few, if not one of the only, company’s to offer free, unlimited technical support. In an effort to continue doing so, we must change our policy to free email support. This does not exclude our current policy of free phone support for the first 30 days from the date of purchase.

As a valued customer, you will continue to receive free technical support for any Micro 2000 product via email. To take advantage of our free service, simply email our tech support department at techsupp@micro2000.com and one of our technicians will respond promptly. You can also participate in our user forum where other customers, non-customers, and techies discuss various computer related issues and provide fast, reliable solutions.

If you prefer to receive priority phone support, you can now purchase an annual package that includes three (3) incidents per year or choose pay-per-incident. Visit our web site anytime to purchase a package via our Shop Online feature or call us at 800.864.8008.

Our current Technical Support Policy is:

• 30 days free phone support from the date of purchase
• Unlimited free support via email
Priority Phone Support pay-per incident at $60.00 per incident
Annual Priority Phone Support with three (3) incidents per year at $99.99

We appreciate your business and hope you will find our new policy agreeable. Micro 2000 continues to be dedicated to providing our customers with the best technical support and award-winning, state of the art software solutions.

Thank you for your cooperation and continued support. If you should have any questions, please do not hesitate to contact your sales representative.

To contact us by mail on these matters, use:

Micro 2000 Corporate Affairs
2552 N. Vermont Ave.
Los Angeles, CA 90027

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